Privacy Policy

Privacy Policy
This privacy policy is effective from April 2025.

Everything About Ilha Grande, a private individual company, located at Rua da Praia, Vila do Abraão, Ilha Grande - RJ, registered under CPF number 13360927770 (“Merchant” or “we”) takes your privacy seriously and ensures the security and protection of data for all its clients, partners, suppliers, and users (“Users” or “you”) of the website www.tudosobreilhagrande.com.br and any other website, store, or app operated by the Merchant (hereinafter referred to simply as “Store”).

This Privacy Policy (“Privacy Policy”) is intended to inform you about how we use and disclose information collected during your visits to our Store and in messages exchanged with you (“Communications”).

BY ACCESSING THE STORE, SENDING COMMUNICATIONS, OR PROVIDING ANY PERSONAL DATA, YOU ACKNOWLEDGE AND AGREE TO THIS PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND METHODS OF HANDLING YOUR PERSONAL DATA THAT YOU PROVIDE ON THE STORE.

This Privacy Policy provides an overview of our privacy practices and the choices you can make, as well as rights you may exercise regarding the Personal Data we process. If you have any questions about the use of Personal Data, please contact [email protected].

Additionally, the Privacy Policy does not apply to any third-party apps, products, services, websites, or social media resources that may be offered or accessed through the Store. Accessing these links will take you away from the Store and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make any representations about these third-party websites or their privacy practices, which may differ from ours. We recommend that you review the privacy policy of any website you interact with before allowing the collection and use of your Personal Data.

If you send us Personal Data about other individuals, you represent that you have the authority to do so and have obtained the necessary consent to authorize the use of such information in accordance with this Privacy Policy.

Definitions

For the purposes of this Privacy Policy:

• "Personal Data" means any information that directly or indirectly identifies or can identify a natural person, such as name, CPF, date of birth, IP address, among others;

• "Sensitive Personal Data" means any information revealing, concerning a natural person, racial or ethnic origin, religious belief, political opinion, affiliation to a trade union or religious, philosophical, or political organization, data related to health or sexual life, genetic or biometric data;

• "Personal Data Processing" means any operation carried out on Personal Data, by automated or non-automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, harmonization or association, restriction, erasure, or destruction. Personal Data Processing also includes any other operation provided for by applicable legislation;

• "Data Protection Laws" means all legal provisions that regulate the Processing of Personal Data, including, but not limited to, Law No. 13.709/18, General Data Protection Law (“LGPD”).

Use of Personal Data

We collect and use Personal Data to manage your relationship with us and better serve you when you acquire products and/or services from the Store, personalizing and improving your experience. Examples of how we use data include:

• Enabling you to purchase products and/or services from the Store;

• To confirm or correct the information we have about you;

• To send information we believe may interest you;

• To personalize your experience using the Store;

• To tailor advertising to you, based on your interest in our Store; and

• To contact you via a phone number and/or email address provided. We may contact you personally, by voice message, through automatic dialing equipment, by text message (SMS), by email, or by any other means of communication your device is capable of receiving, in accordance with the law and for reasonable commercial purposes.

Additionally, the Personal Data provided may also be used in the way we deem necessary or appropriate: (a) in accordance with the Data Protection Laws; (b) to comply with legal process requirements; (c) to comply with judicial decisions, regulatory decisions, or decisions from competent authorities, including authorities outside your country of residence; (d) to protect our operations; (e) to protect the rights, privacy, and security of ours, yours, or third parties; (f) to detect and prevent fraud; (g) to allow us to use available actions or limit damages we may suffer; (h) in other ways permitted by law.

OUR STORE IS NOT INTENDED FOR PERSONS UNDER THE AGE OF 18 AND WE ASK THAT SUCH PERSONS NOT PROVIDE US WITH ANY PERSONAL DATA.

Non-provision of Personal Data

You are not required to share the Personal Data we request, however, if you choose not to share it, in some cases, we may not be able to provide you with full access to the Store, certain specialized features, or assist you as needed, or facilitate the delivery of products or services contracted by you.

Data Collected

The general public can browse the Store without the need for registration or submission of Personal Data. However, some Store features may require registration and submission of Personal Data, such as completing a purchase/contracting a service and/or enabling the delivery of products/services by us.

When contacting the Store, we may collect:

• Contact Data: Name, surname, phone number, city, state, and email address; and

• Information you submit: Information you send via forms (questions, complaints, suggestions, criticisms, compliments, etc.).

During general browsing on the Store, we may collect:

• Location Data: Geolocation data when you access the Store;

• Preferences: Information about your preferences and interests regarding products/services (when you tell us what they are or when we infer them from what we know about you);

• Navigation Data: Information about your visits and activities in the Store, including content (and any ads) you view and interact with, browser and device information, your IP address, your location, the website address from which you arrived. Some of this information is collected using our Data Collection Tools, which include cookies, web beacons, and embedded web links. To learn more, read how we use Data Collection Tools in item 7 below;

• Anonymous or aggregated data: Anonymous responses to surveys or anonymous and aggregated information about how the Store is used. During our operations, in some cases, we apply a de-identification or pseudonymization process to your data so that it is reasonably unlikely that you could be identified through the use of such data with available technology; and

• Other information we may collect: Other information that does not specifically reveal your identity or is not directly related to an individual, such as browser and device information; usage data of the Store; and information collected through cookies, pixel tags, and other technologies.

Unless you provide it in a free-form submitted by you, we do not collect Sensitive Personal Data.

Sharing of Personal Data with Third Parties

We may share your Personal Data:

• With the company(ies) you select or choose to send your data, questions, etc., as well as with service providers or partners to manage or support certain aspects of our business operations on our behalf. These service providers or partners may be located in the United States, Argentina, Brazil, or other global locations, including servers for testing and production, and data hosting and storage service providers, fraud management, customer support, sales on our behalf, order fulfillment, content personalization, advertising and marketing activities (including digital and personalized advertising), and IT services, for example;

• With third parties to help manage the Store; and

• With third parties if there is any reorganization, merger, sale, joint venture, assignment, transfer, or other transfer of all or part of our company, assets, or capital (including those related to bankruptcy or similar proceedings).

International Transfers of Data

Personal Data and other information we collect may be transferred or accessed by entities belonging to the corporate group of partner companies worldwide in accordance with this Privacy Policy.

Automatic Data Collection Methods

When you visit the Store, it may store or retrieve information in your browser, in the form of cookies and other similar technologies. This information may be about you, your preferences, or your device and is mainly used to ensure that the Store functions as you expect. The information generally does not directly identify you but can provide a more personalized internet experience.

According to this Privacy Policy, we and our third-party service providers may collect your Personal Data in various ways, including, among others:

• Through the browser or device: Some information is collected by most browsers or automatically through internet access devices, such as the type of computer, screen resolution, system operating name and version, device model and manufacturer, language, type and version of the Internet browser you're using. We may use this information to ensure the proper functioning of the Store.

• Use of cookies: Cookies allow the collection of information such as browser type, time spent on the Store, pages visited, language preferences, and other anonymous traffic data. We and our service providers may use this information to, among other things, personalize your experience using the Store, as well as to target advertising to you, based on your interests. We also collect statistical information on the use of the Store to continuously improve its design and functionality. - If you do not wish for your information to be collected through cookies, you can set cookies in your browser’s "options" or "preferences" menu. The links below provide more details on how to adjust cookie preferences in the most popular web browsers: - Google Chrome - Mozilla Firefox - Safari - Internet Explorer - Microsoft Edge - Opera - If you want to know more about advertising and remarketing cookies, which are used to target ads based on users' interests and number of visits to our site and their internet searches, visit: - Facebook - Google - Bing

• Use of pixel tags and other similar technologies: Pixel tags (also known as Web beacons and invisible GIFs) may be used to track users' actions in the Store (including email recipients), measure the success of our marketing campaigns, and collect statistical data on Store usage and response rates. If you have personalized ads activated in tools like Facebook, Google, or Bing, the information may be used to show ads in their services. If you do not wish to be tracked, you can request to disable tracking from each of the services: - Facebook - Google - Bing

We may hire behavioral advertising companies to report on Store ads across the internet. These companies use cookies, pixel tags, and other technologies to collect information about your usage, or the usage of other users, of our Store and third-party websites. We are not responsible for pixel tags, cookies, or other similar technologies used by third parties. You can set your preferences in your browser menu. Please note that if you change computers or browsers, or use multiple computers or browsers, you will need to repeat this process for each computer and browser.

User Rights

You may, at any time, request: (i) confirmation that your Personal Data is being processed; (ii) access to your Personal Data; (iii) corrections to incomplete, inaccurate, or outdated data; (iv) anonymization, blocking, or deletion of unnecessary, excessive data, or data processed in non-compliance with the law; (v) portability of Personal Data to another service provider, provided that it does not affect our trade secrets and commercial interests; (vi) deletion of Personal Data processed with your consent, as permitted by law; (vii) information about the entities to which your Personal Data has been shared; (viii) information about the possibility of not providing consent and the consequences of refusal; and (ix) withdrawal of consent. Your requests will be handled with special care to ensure the effectiveness of your rights. You may be asked to provide proof of your identity to ensure that the sharing of Personal Data is made only with its owner.

You should be aware that, in certain cases (e.g., due to legal requirements), your request may not be immediately fulfilled, and we may not be able to comply with it due to legal obligations.

Personal Data Security

We seek to adopt the technical and organizational measures provided by Data Protection Laws suitable for protecting Personal Data in our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (e.g., if you believe that the security of any of your accounts has been compromised), please notify us immediately.

Hyperlinks to Other Websites and Social Media

The Store may, from time to time, contain hyperlinks that will redirect you to the websites of our partners, advertisers, suppliers, etc. If you click on any of these links to visit these sites, please be reminded that each site has its own privacy practices and that we are not responsible for those policies. Please review these policies before submitting any Personal Data to these sites.

We are not responsible for the policies and practices regarding the collection, use, and disclosure (including data protection practices) of other organizations, such as Facebook, Apple, Google, Microsoft, or any other software developer or app provider, social media stores, operating systems, wireless internet service providers, or device manufacturers, including all Personal Data shared with other organizations through apps, related to such apps, or posted on our social media pages. We recommend that you review the privacy policy of each site you visit or each service provider you use.

Updates to this Privacy Policy

If we modify our Privacy Policy, we will post the new text on the Store, with the updated revision date. We may change this Privacy Policy at any time. If there are significant changes to the terms of this Privacy Policy, we may notify you through the contact information we have in our database or through a notice on our Store.

We remind you that we are committed not to process your Personal Data in a way that is incompatible with the objectives described above, unless otherwise required by law or court order.

Your use of the Store after changes means that you accept the revised Privacy Policy. If, after reading the revised version, you do not agree with its terms, please cease access to the Store.

Person Responsible for Personal Data Processing

If you wish to exercise any of the rights provided in this Privacy Policy and/or Data Protection Laws, or resolve any questions related to the processing of your Personal Data, please contact us via email at [email protected].